FAQ
Why should I be an Authorized Air/Q WHAF Dealer?
Home scenting is a major industry. Consumers spend $8 billion a year on sprays, plug-ins, scented candles, reed-diffusers and other, old-fashioned (and not always effective) methods to scent or provide odor control to individual rooms. The Air/Q Whole House Air Freshener offers a compelling and technologically superior method to scent not only a room but a whole house (anywhere in the home served by the air handler)!
The Air/Q WHAF offers authorized dealers
- A proven, compelling NEW line extension with residual benefits to the dealer long after the installation.
- Customer leads to the dealer based on zip code proximity
- Additional royalties paid to Dealer paid on registered* and installed customer’s future fragrance cartridge purchases made through airq.com
- Customer installations must be registered through the Dealer Portal to ensure future royalty payments are properly credited to the installing dealer. Dealer must be in “current” status to receive quarterly royalty income.
Who should be an Authorized Air/Q WHAF Dealer?
The Air/Q WHAF is an ideal line extension for the HVAC, Duct-Cleaning, Carpet-cleaning, Cleaning, Restoration and New and Remodel Home industries among others. If you have an established business with a proven track-record of customer service and wish to have an opportunity to not only present this product to your best customers but also to earn income long after the initial sale, the Air/Q WHAF may be right for you.
How do I become an Authorized Air/Q WHAF Dealer?
Simply fill out the Dealer Application form completely and submit. Upon review and approval you will be notified of your Dealer Authorization and be provided a unique dealer ID to assist in setting up your account on www.airq.com/dealer.
Is there any upfront cost to me or is this a franchise program?
There is no cost to become an Authorized Air/Q WHAF dealer, nor is this a franchise program. Simply purchase the equipment to maintain your appropriate inventory. Accepted credit cards are Visa, Master Card, and American Express.
Are there inventory requirements to become an Air/Q WHAF dealer?
There are no inventory requirements once you have become an authorized Air/Q WHAF dealer. However, it is suggested that an appropriate level of inventory be maintained to quickly satisfy your customers when they make their purchasing decision based on your demonstration of the product. Most dealers purchase 3 units for each of their service vehicles.
How much will the Air/Q WHAF cost me?
Upon completion and acceptance of the Dealer application, standard pricing will be shown along with suggested installation pricing.
What is included in the WHAF unit?
Each WHAF unit includes the appliance, mounting hardware, a/c adapter, a starter pack of 3 sampler fragrances for your customer along with 8 additional spray testers of other fragrance choices available for your customer to order on www.airq.com.
What do I need to do to maintain my “Current” Dealer status?
To maintain “Current” dealer status and to be eligible for the royalty program, dealer must purchase 3 units per calendar quarter to receive that quarter’s royalty payment. (Royalty payment based on registered and installed customer’s fragrance purchases made through www.airq.com.
How does the dealer royalty program work?
Authorized dealers earn a royalty on their registered and installed customer’s future fragrance purchases through www.airq.com. Dealers must register their installation using their unique dealer id so that they may properly be credited for any of their installed customer’s future purchases. Dealers must be in "current" status.
Can I purchase the Air/Q WHAF at a Home Center or other retailer?
The Air/Q WHAF is available only through the Air/Q WHAF authorized dealer network.
How does the Air/Q WHAF work?
The Air/Q WHAF uses a home’s HVAC system, and a patented technology that converts liquid fragrance compounds into tiny droplets less than 1/100th the diameter of a human hair. By comparison, an aerosol droplet is 100 times bigger and 4,000,000 times heavier. As a result, Air/Q WHAF droplets present 10,000 times more surface area to the air being treated, which means much less fragrance is used to create the scent effect. Air/Q WHAF droplets are not only small, they are also very light and travel through the home’s ductwork to scent all rooms.
What size home will Air/Q WHAF handle?
The Air/Q WHAF has a single-board computer that allows the user to adjust for different size homes. With a monthly cartridge change, the Air/Q WHAF can handle spaces up to 40,000 cubic feet ( a 4,000 square foot home with 10 foot ceilings) if operated 12 hours a day. With 24/7 operation, the Air/Q WHAF and a monthly cartridge change will serve 20,000 cubic feet.
Do I need to adjust Air/Q WHAF?
Yes! Air/Q WHAF is a powerful machine. Air/Q WHAF can provide many different scent levels. It is always best to start on a lower setting and work up to an agreeable level of scent for the homeowner. If it is set too high, it can cause discomfort for some people. Adjusting is simple via the easy to use control panel. Take the time to do it right and to show your customer how simple it is to adjust.
How do I adjust the Air/Q™ WHAF?
Unlock and open the door. Unlike other air fresheners, you can adjust the Air/Q WHAF up and down using the +/- buttons just to the right of the LCD screen. You can see the setting levels (1 to 50) on the right side of the LCD. and adjust upward in small steps. Changing the setting will change the life of the Cartridge. If you increase the setting, it will reduce cartridge life.
How strong should I make the scent?
Scent strength is a matter of personal preference and your customer will choose the level they like best. However, when initially setting up the appliance or when using a new fragrance, less is more. Air/Q WHAF allows you to erase odors and to use only a small amount of scent. Unlike most other air fresheners, Air/Q WHAF is adjustable. Discuss this important feature when offering to your clients. Always start on the lowest settings for the size of the space then adjust upward in small steps.
· ALLOW 30 MINUTES TO ASSESS the scent strength after starting or adjusting. It is best to assess strength when you first enter the home from outside.
How does the Air/Q WHAF differ from aerosol room fresheners?
The more expensive aerosols can produce a very pleasant scent, but only for a few minutes and in very high concentrations just in the area they were sprayed.
Air/Q WHAF is what is known as a “continuous action” air freshener. Air/Q WHAF is always on and delivers an evenly distributed scent throughout the room.
What makes Air/Q different than plug-in air fresheners or scented candles?
Air/Q is safer because it works without flame or heat, and releases no soot or volatile organic compounds (VOCs). Air/Q is also fully programmable, so you can control the intensity of the scent. Additionally, Air/Q contains proprietary odor neutralizers that actually erase odors, rather than masking them.
Is the Air/Q™ WHAF eco-friendly?
Yes, the Air/Q WHAF is the most eco-friendly air freshener on the market. Unlike aerosols, the Air/Q WHAF uses no propellants and produces no harmful volatile organic compounds, or VOCs. Unlike many air fresheners, Air/Q WHAF uses no ethanol or similar solvents to enhance the evaporation of fragrance chemicals.
My customer only wants to scent the house at certain times. Do they have to turn it on and off every time?
The onboard computer can be easily programmed to start and stop the Air/Q WHAF at certain times each day.
What if they just want to scent for brief periods?
No problem. There is a single button just below the On/Off switch that you can press to turn the Air/Q WHAF ON for a set number of hours. Press the button successively 1 time for each hour of operation. You can set the number of hours you wish.
If they want a different scent, can they switch cartridges?
Yes, simply show them how to remove the cartridge and replace it with another. When not in use, remember to instruct your customer to replace the plugs on the cartridge openings so the fragrance doesn’t drip, evaporate or change while out of the Air/Q WHAF.
Always keep the plugs on cartridges when not in use. If you or your customer have misplaced the plugs from the cartridge being removed from another Air/Q machine, you can use the plugs from the new cartridge being inserted.
Will the Air/Q WHAF leave deposits on furniture or carpeting?
No.
Will the Air/Q WHAF fragrances stain surfaces or fabric?
If spilled as a liquid, all air-care fragrances will stain wood, stone and fabrics. The best solution is avoidance by replacing the plugs on cartridges after removing them and keeping the plugs in all cartridges when not in use.
How do I clean up a drip?
If there is a drip, blot it as quickly as possible and then clean with soap and water.
How safe is Air/Q?
Air/Q uses no solvents, propellants, or any harmful volatile organic compounds (VOCs). Air/Q doesn’t use heat or flame. Air/Q meets and exceeds all consumer product safety standards. Air/Q fragrances and technology have been proven in their commercial applications at the world’s leading hotels, resorts and spas.
Is the Air/Q WHAF safe to use with children and pets?
When used as directed, Air/Q WHAF is the safest air freshener available. Of course, it is important to read the Material Safety Data Sheets enclosed with each cartridge.
What odors does Air/Q neutralize?
Air/Q’s proprietary odor neutralizers target odors caused by pets, smokers, kids, garbage areas, mold and mildew, fecal and urine odors.
How often does my customer have to replace fragrance cartridges?
Cartridges last an average of 60 days, depending on usage.